Refund Policy

Our Peaceful Skin Refund Policy (Domestic)

At Dermazen, every formula we craft is a heartfelt promise to bring you peaceful skin and peace of mind. We understand that everyone's journey to serene skin is unique, and sometimes, a product might not be the perfect fit for you.

If you find that our products aren't harmonizing with your skin, we're here to help. 

Our refund policy is designed to allow anyone to try one product risk-free. If you are new to Dermazen, we recommend starting with one product first to ensure it’s a good match for your skin before ordering complimentary products. Unless you have a specific product in mind, the Calming Seborrheic Serum is the best place to start.

For individual products, simply reach out to support@dermazen.co, and we'll process your refund.

However, if you've ordered a bundle or more than one product and would like a refund, there's a small process to follow:

1. Kindly send back the products to our sanctuary at:
   3608 Ocean Ranch Blvd. Oceanside CA, 92056
   
   
2. There's a 25% processing fee for multi-product returns. This isn't a penalty. It's a way to support our dedicated team members who lovingly receive and process your returned items. This fee will be deducted from your refund amount, so there’s no further charge on your end.

Our mission is to help as many people as possible find peace for their skin. This policy ensures we can continue to serve you and many others, sustainably and with care. 

Hopefully another product of ours or the free education we provide in our Bonus Resources will help you enjoy the calm complexion you deserve. 

We're grateful for your understanding and we honor your healing journey.

International Orders

We do not offer any refunds or guarantees on international orders. We look forward to opening international distribution centers in the future. Until then, all international customers are responsible for their country’s duties, taxes, and import fees.