Dermazen
FAQ's

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What is malassezia?

Malassezia is the fungus that causes dandruff, seborrheic dermatitis, fungal acne, and certain forms of psoriasis and eczema. While everybody has a bit of malassezia on their skin, some folks handle it better than others. 

For those with conditions like seborrheic dermatitis and dandruff, their bodies overreact to the presence of yeast and cause an inflammatory response that looks like flaking, redness, scales, and itching.

This yeast is difficult to treat for two reasons: it feeds on oils and it creates a biofilm shield. Dermazen products give uncommon relief by avoiding harmful oils and safely disrupting the biofilm, allowing antifungal ingredients to work their magic.

How are Dermazen formulas different from other products?

People: Dermazen is different because it’s run by people with moody skin. We’re not corporate robots or flawless models. We’re everyday people on a mission to practice self-love and good will. Dermazen was born from passion, not profit. Our original formula was invented because our founder was desperate to treat his own irritated skin. And turning that formula into a product was the best way to help more souls.

Products: Dermazen is different because our products are specifically designed to prevent and reduce malassezia symptoms. From what we’ve seen, no other brand focuses on disrupting the biofilm shield protecting the fungus. For us, it’s step number one. We’re also one of the only brands committed to creating products without oils (like coconut or almond oil) that make malassezia symptoms worse.

Process: Dermazen is different because our process is unlike any other. We’re equal parts science and heart. We love to get nerdy about skin pH and fatty acid chain lengths, but at the end of the day, it’s all about changing lives. That’s why we believe in world-class customer support, and ongoing free education.

Are Dermazen products natural?

It depends how you define the term, but we get as close to earth-made ingredients as possible. We believe Mother Nature knows what she’s doing, so the majority of our ingredients come straight from the soil. We also cherish the miracle of modern science, so we call upon the powers of hyaluronic acid, urea, niacinamide (vitamin B3), and other remedies to give your skin the relief it needs. While some of these ingredients are formulated in a lab, they are all derived from natural sources like willow bark, sugar cane, and fruit.

Our goal is to create products that are safe for everyone’s skin. Every formula is free of sodium lauryl sulfate, parabens, fragrances, and other hormone-disrupting additives.

What is Dermazen’s return and refund policy?

Our refund policy is designed to allow anyone to try one product risk-free. If you are new to Dermazen, we recommend starting with one product first to ensure it’s a good match for your skin before ordering complimentary products. Unless you have a specific product in mind, the Calming Seborrheic Serum is the best place to start. You can review our policy in detail by selecting "Refund Policy" at the bottom of this page. 

 

 

Do you offer discounts?

Only through our subscription and loyalty programs. If you choose the Subscribe & Save option, you’ll save 25% off your order. This is a great way to stay stocked up while securing the best price. We’re also in the process of launching a loyalty program to reward you with dollars off your future purchases when you order from our site, submit a product review, refer a friend, etc. 

Besides these two options, we don’t offer discounts on our products. We create premium formulas with the best possible ingredients. We also invest in ongoing malassezia research to learn more about these emerging conditions. Discounting our products would limit our ability to fund further research and slow the development of new products. When it comes to pricing, we do our best to find the balance between affordable and sustainable.

We also offer interest-free installment plans for customers needing extra support. We don’t price to be a barrier for anyone looking for healthier skin. You can learn more about paying with installments during the checkout process.

Are you working on other products?

Yes! We are constantly listening to feedback, studying the latest in skincare science, and creating new products to meet the needs of people with moody skin. Our goal is to bring new products to life that safely clear away malassezia and nourish your skin from head to toe. Got a suggestion for a product you’d like us to produce? Send your idea to support@dermazen.co and if the stars align, it might become a reality.