Contact

We’re here to support you however we can. First, please check out our Help Desk to see if you question is answered there.

The best way to contact our team is to email support@dermazen.co. Someone from our team will likely respond with 24-48 hours at most, though we do our best to reply within a few hours.

As a small team (for now), we don’t have a customer support phone number, but you can always reach us through email or by messaging us directly on Instagram. Our username is @dermazenco.

Are Dermazen products natural?

It depends how you define the term, but we get as close to earth-made ingredients as possible. We believe Mother Nature knows what she’s doing, so the majority of our ingredients come straight from the soil. We also cherish the miracle of modern science, so we call upon the powers of hyaluronic acid, urea, niacinamide (vitamin B3), and other remedies to give your skin the relief it needs. While some of these ingredients are formulated in a lab, they are all derived from natural sources like willow bark, sugar cane, and fruit.

Our goal is to create products that are safe for everyone’s skin. Every formula is free of sodium lauryl sulfate, parabens, fragrances, and other hormone-disrupting additives.

Note: Natural ingredients can have some color variation, which can affect the overall color of the product.

What is Dermazen’s return and refund policy?

Every formula we craft is a heartfelt promise to bring you peaceful skin and peace of mind. We understand that everyone's journey to serene skin is unique, and sometimes, a product might not be the perfect fit for you. If you find that our products aren't harmonizing with your skin, we're here to help: our refund policy allows anyone to try our products for 60 days. You can review the full details of our our policy in detail by selecting "Refund Policy" at the bottom of this page.

Do you offer wholesale orders to be able to sell retail?

Thanks so much for your interest! We are getting close to being ready to ship wholesale orders. If you would like, you can send us an email to support@dermazen.co with “Wholesale” in the subject line and we’ll add you to the early bird list of retailers, and will contact you as soon as we are ready to receive wholesale orders.

Do you offer discounts?

If you're new to Dermazen, simply add 4 items or more to your cart, then use the code TRYZEN at checkout to receive the 4th item free. This code is limtied to 1 use per customer.

If you'd like to order more products in the future, we offer a generous 25% savings when you subscribe to any single products. This subscription option does not apply to bundles.

We also have a loyalty program to reward you with dollars off your future purchases when you order from our site, submit a product review, refer a friend, etc.

Besides these two options, we don’t offer discounts on our products. We create premium formulas with the best possible ingredients. We also invest in ongoing malassezia research to learn more about these emerging conditions. Discounting our products would limit our ability to fund further research and slow the development of new products. When it comes to pricing, we do our best to find the balance between affordable and sustainable.

We also offer interest-free installment plans for customers needing extra support. We don’t price to be a barrier for anyone looking for healthier skin. You can learn more about paying with installments during the checkout process.

Are you working on other products?

Yes! We are constantly listening to feedback, studying the latest in skincare science, and creating new products to meet the needs of people with moody skin. Our goal is to bring new products to life that safely clear away malassezia and nourish your skin from head to toe. Got a suggestion for a product you’d like us to produce? Send your idea to support@dermazen.co and if the stars align, it might become a reality.