Refund Policy

Our 60-Day 100% Peaceful Skin Return Policy (US Only)

At Dermazen, every formula we craft is a heartfelt promise to bring you peaceful skin and peace of mind. We understand that everyone's journey to serene skin is unique, and sometimes, a product might not be the perfect fit for you.

If you find that our products aren't harmonizing with your skin, we're here to help: our refund policy allows anyone in the USA to try our products for up to 60 days.

If you've used the product for at least 10 days and it doesn’t seem to be working for you, you can send it back for a 100% refund. To start a return for your order simply reach out to support@dermazen.co and include your order number to begin processing your refund within 60 days of receiving your order.

Then, kindly send back the products to our sanctuary:

Dermazen
3608 Ocean Ranch Blvd.
Oceanside CA, 92056

Our mission is to help as many people as possible find peace for their skin. This policy ensures we can continue to serve you and many others, sustainably and with care.

Hopefully another product of ours, or the free education we provide in our Bonus Resources will help you enjoy the calm complexion you deserve.

We're grateful for your understanding and we honor your healing journey.

 

International Orders

Unfortunately, we do not offer our 60-day return guarantee or any other type of refund on international orders. We look forward to opening international distribution centers in the future.

Until then, all international customers are responsible for their country's duties, taxes, and import fees.

If your international order is returned to sender due to unpaid duties and taxes, address errors, or any other errors, we will not refund your order.